FAQ & Site Info

No. You will not be charged for products that have been removed from you order and noted as back ordered. These items will not ship automatically. You will need to replace an order for those items. Often times when you place an order an item may be in stock, but to fresh ingredients being used an item can become back ordered during the production process if anything impacts the herbal harvesting schedules. Often climate changes such as hurricanes, flooding, heat waves, and snow storms can damage plants, fruits, and nuts. This makes it difficult to produce your product fresh and results in an in stock product becoming back-ordered. We thank you for your understanding when this occurs.

Your products are personally customized and made with fresh ingredients. This takes time depending on the complexity of formulas used in the product you are ordering. Please allow 2 to 5 business days for fresh manufacturing and order completion before shipping. We work fast to process orders, we thank you for your patient. If you ever have any questions concerning the status of your order please email [email protected] with the subject Order Status. Our friendly customer service team will respond and let you know the status of order in the production process.

We accept Visa, Master Card, Discover, American Express. Unfortunately we no longer accept money orders or personal checks due to the high amount of fraud experienced.

We do not test our products on animals. We truly believe is caring for the environment, people, and animals. We use as much disposable materials in our packaging as possible to reduce customer environmental impact.

Our shipping agent is USPS, FEDEX, and UPS. All shipping charges calculated rates and include product packaging cost. We select your shipping agent at time of shipment based on location and product weight. We do not ship express mail, except for international orders.

If your order arrives and it is damaged or leaking you must report the damaged via e-mail to [email protected] within 24 hours of delivery. We will immediately re-enter your order in our fresh production system and ensure that your order is express re-manufactured. You will receive a reshipment at no additional cost. If you have not received a order and you have been waiting more than four weeks please contact us chances or your package it lost or damage. If you file a chargeback and your order has been shipped. You will be charged a chargeback intiation fee of $25.00. Please contact us to avoid paying this fee and to receive your replacement order quickly. Remember, shippers require 7 to 10 days to investigate a lost package claim, we ask for your patient until investigation is conclued by the shipper.

If you make a mistake please contact use immediately. If your order has not be shipped we can correct the issue immediately and no additional charges will apply. However, if your item has shipped then you will have to pay additional shipping and re-manufacturing cost. Please do your best to check your address before confirming order. We will bill these charges directly to your payment card to ensure delivery of your order quickly. The additional charges will not exceed your original shipping charges.